Privacy policy

Last updated: May 1, 2025

This Privacy Policy describes how Chama Vermelha collects, uses, and discloses your personal information when you visit, use our services, make a purchase at www.chamavermelha.pt, or otherwise communicate with us about the website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last updated” date, and take any other actions required by applicable law.

How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect
The types of personal information we obtain about you depend on how you interact with our website and how you use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information you provide directly
The information you submit to us directly through our Services may include:

  • Contact details, including your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other details used for account security.

  • Customer support information, including the content you choose to include in your communications with us, for example when you send a message via the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and account, including device information, browser information, network connection details, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties
We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

  • Companies that support our website and Services, like Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to perform the contract we entered into with you.

When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below titled Third-Party Websites and Links.

How we use your personal information

Providing products and services. We use your personal information to provide the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications about your account, purchases, returns, exchanges, or other transactions, create and manage your account, organize shipping, facilitate returns and exchanges, and other features related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In such cases, Shopify will handle your information in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotional messages via email, text message, or postal mail, and to show you ads for products or services. This may include using your information to better tailor the Services and advertising on our website and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Article 6(1)(f) of the GDPR.

Communicating with you and improving the services. We use your personal information to provide customer support and improve our Services. This is based on our legitimate interest in being able to respond to you, provide effective services, and maintain our business relationship, in accordance with Article 6(1)(f) of the GDPR.

Cookies
Like many websites, we use cookies. For specific information about the cookies we use related to powering our store through Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and enhance our website and Services (including to remember your actions and preferences), to conduct analytics, and to better understand your interaction with the Services (as part of our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising both on our site and on other websites.

Most browsers accept cookies by default, but you can choose to configure your browser to remove or reject cookies through your settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and functionality, to work improperly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties based on contractual obligations, legitimate interests, or your consent, as outlined in this Privacy Policy. These circumstances may include:

  • With service providers or other third parties acting on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping providers.

  • With business and marketing partners, to provide services and advertising. These partners will use your information in accordance with their own privacy policies.

  • With third parties when you direct us to do so, for example, to fulfill a request, deliver a product, or through social media widgets or login integrations, with your consent.

  • With our affiliates or within our corporate group, as part of our legitimate interest in operating a successful business.

  • In connection with a business transaction, such as a merger, acquisition, reorganization, or bankruptcy, to comply with legal obligations (including subpoenas and similar requests), enforce our terms of service, or protect our rights and the rights of users or others.

Categories of Personal Information Disclosed

We may disclose the following categories of personal information and sensitive personal information for the purposes stated above:

Category of Information Recipients
Identifiers (e.g., name, contact details, order/account data) Service providers, business and marketing partners, affiliates
Commercial information (e.g., order history, support requests) Service providers
Internet or similar network activity (e.g., usage data) Analytics providers, IT vendors
Geolocation data (e.g., IP-based location) Service providers

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

With your consent, we may share your personal information for targeted advertising and marketing purposes.

Third-Party Websites and Links

Our website may include links to third-party websites or platforms. If you follow these links, you should review the respective privacy and security policies of those sites. We are not responsible for the privacy or security practices of any third-party websites, nor do we guarantee the accuracy, completeness, or reliability of information found on those sites.
Any personal information you disclose in public or semi-public areas, including social media platforms, may be viewed and used by others without restriction.

Children’s Data

Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of having "sold" or "shared" (as defined under applicable laws) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is completely infallible. We cannot guarantee "perfect security." Information you transmit to us may not be secure in transit, and we recommend that you avoid using unsecure channels to communicate sensitive data.

We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information. These rights may only apply in certain circumstances and may be subject to legal limitations:

  • Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including how we use and share it.

  • Right to deletion: You may request that we delete your personal data.

  • Right to correction: You may request correction of inaccurate personal information.

  • Right to data portability: You may request a copy of your data or ask us to transfer it to a third party, where feasible.

  • Right to opt out of sale, sharing, or targeted advertising: You may instruct us not to "sell" or "share" your personal information or to stop using it for "targeted advertising" as defined by applicable privacy laws.

    Note: If you visit our site with the Global Privacy Control (GPC) signal enabled, we will treat it as an opt-out request for that browser and device, where applicable.

  • Right to restrict processing: You may ask us to pause or limit the processing of your data.

  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

  • Right to appeal: If we deny your request, you may have the right to appeal by responding directly to our decision.

  • Communication preferences: You may opt out of promotional emails at any time by using the unsubscribe link in those messages. We may still send non-promotional messages (e.g., about your account or orders).

You can exercise these rights via our website or by contacting us using the information below.

We will not discriminate against you for exercising any of your rights. We may request information (e.g., email address or account details) to verify your identity before responding. You may also authorize an agent to make requests on your behalf. We will require proof of authorization and may verify your identity directly before proceeding. We will respond to your request in accordance with applicable laws.

Complaints

If you have concerns about how we handle your personal data, please contact us using the details below. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority. For the EEA, a list of authorities is available here.

International Users

We may transfer, store, and process your personal information outside of your country of residence. This may include processing by our employees, service providers, or partners located in other countries.

Where personal data is transferred from Europe to countries not deemed to offer adequate protection, we rely on recognized safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless another legal basis for the transfer exists.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us via email at gazellesymbol@gmail.com or by mail at:

Travessa do Pinhal Novo, nº125
Espinho, PT-01, 4500-665
Portugal

Unless stated otherwise, we are the data controller responsible for your personal information under applicable data protection laws.